Staff focuses their efforts on two processes – one to manage pilots, ensuring they’re well served, organized and ready. The other process manages the aircraft, ensuring that each plane’s landing is anticipated, the aircraft is fuelled if needed, oil checked windows and interior cleaned so that it can be returned to the line ASAP, ready to be assigned to the next pilot.
But any process is only as good as its weakest part. What happens when something goes wrong? A plane gets snagged or a pilot doesn’t show up. FleetCaptain makes exception handling smooth and easy. If an aircraft is snagged, the defect is identified and the defect handling process is put into motion. Meanwhile, each pilot is assigned a plane. No one is grounded when a plane is taken down. If a pilot arrives early or late, or doesn’t show up, or a walk-in customer arrives in the middle of the day – no problem. FleetCaptain takes each pilot when ready and selects the most suitable plane from the queue. The operation remains smooth despite the exceptions.